TERMS & CONDITIONS

Your contract is with  Kings Angling Holidays.

1. Your Holiday Contract
When you make a booking you guarantee that you have
the authority to accept and do accept on behalf of your party
the terms of these booking conditions. A contract will exist as
soon as we issue of confirmation invoice. This contract is
made on the terms of these booking conditions which are
governed by English Law and we both agree to submit to the
jurisdiction of the English & Welsh Courts at all times. If you
had not seen these terms and conditions when you made your
booking and you are not happy to proceed with the booking
now that you have seen them please return all documentation
to us within 7 days of receiving these booking conditions. Your
booking will be cancelled and your monies will be returned in
full, provided you have not commenced with your travel.

2. Your Holiday Price
We reserve the right to alter the prices of any of the holidays
shown in our brochure. You will be advised of the current price
of the holiday that you wish to book before your contract is
confirmed.
When you make your booking you must pay a minimum deposit
of £40 per person. The balance of the price of your holiday must be
paid at least 10 weeks beforeyour departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements.
If you book your holiday within 10 weeks of your departure date, you
must pay the whole cost when you book. If the balance is not paid in time we shall retain your deposit and apply the cancellation
charges set out below.
Cancellation within 42 days of departure will incur the
following scale of charges:
More than 42 days Deposit only
29-42 days 30%
15-28 days 45%
1-14 days 100%
Cruiser Hire and Self-Catering Holidays:
Some companies may require an additional cancellation deposit. You will be notified at the time of booking and this will not be refundable in the event of cancellation. Changes in transportation costs, including the cost of fuel and exchange rates mean that the price of your travel
arrangements may change after you have booked. However,
there will be no change within 30 days of your departure. We
will absorb and you will not be charged for any increase
equivalent to 2% of the price of your travel arrangements,
which excludes insurance premiums and any amendment
charges. You will be charged for the amount over and above
that, plus an administration charge of £1 per person. If this
means that you have to pay an increase of more than 10% of
the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have
to pay more but if it is of lower quality you will be refunded the
difference in price), or cancelling and receiving a full refund of
all monies paid, expect for any amendment charges.
We will consider an appropriate refund of insurance premiums
paid if you can show that you are unable to transfer or rescue
your policy. Should you decide to cancel for this reason, you
must exercise your right to do so within 14 days from the issue
date printed on your final invoice.
Should the price of the holiday go down due to the changes
mentioned above, by more than 2% of your holiday cost, then
any refund due will be paid to you. However, please note that
travel arrangements are not always purchased in local
currency and some apparent changes have no impact on the
price of your travel due to contractual and other protection in
place.

3. If You Change Your Booking
If, after our confirmation invoice has been issued, you
wish to change your travel arrangements in any way, for
example your chosen departure date or accommodation, we will do our utmost to make these
changes but it may not always be possible. Any request for
changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £5 per person named on the booking form and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that the changes are made and you should contact us as soon as possible. PLEASE NOTE that certain travel
Arrangements cannot be changed
after a reservation has been made and any alteration
request will incur a 100% cancellation charge.

4. If You Cancel Your Holiday
You or any member of your party, may cancel your
travel arrangements at any time. Written notification from the
person who signed the Booking Form must be received at our
Office. Since we incur administrative costs in cancelling your travel arrangements, you will have to pay the applicable
cancellation charges up to the maximum shown on Clause 6.
Note: If the reason for your cancellation is covered under the
terms of your insurance policy, you may be able to reclaim
these charges.

5. If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel
arrangements, but we do plan the arrangements many months in
advance. Occasionally, we may have to make changes and we
reserve the right to do so at any time. Most of these changes will
be minor and we will advise you of these at the earliest
possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for
a particular travel arrangement is not reached, we may have to
cancel it. However, we will not cancel your travel arrangements
less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.



 

If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. Please note that carriers such as Ferries and Airlines used in this Brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return journeys by less than 12 hours, changes of ferry/aircraft type, change of accommodation to another of the same standard. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below.

Period before departure Compensation within which a major per change is notified to you person or your travel agent More than 30 days NONE 15 to 29 days £10 1 to 14 days £20 The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or, nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

6. If You Have a Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel, tourist office) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 31 Jays Lane, Marks Tey, Colchester, Essex. CO6 1LR giving your booking reference and all other relevantinformation. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question without Delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

7. Our Liability To You
If the contract we have with you is not performed or is improperly
performed by us or our suppliers we will pay you appropriate
compensation if this has affected the enjoyment of your travel
arrangements. However, we will not be liable where any failure in
the performance of the contract is due to: you; or a third party
unconnected with the provision of the travel arrangements and
where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel
arrangements. These terms are incorporated into this contract;
and (b) Any relevant international convention, for example the
the Athens Convention in respect of travel by sea, the Berne
Convention in respect of travel by rail and the Paris Convention in
respect of the provision of accommodation, and the Montreal
Convention in respect of travel by air, which limit the amount of
compensation that you can claim for death, injury, delay to
passengers and loss, damage & delay to luggage. We are to
be regarded as having all benefit of any limitation of
compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual
terms, or the international conventions, from our offices at
31 Jays Lane, Marks Tey, Colchester, Essex, CO6 1LR.
Tel: 07939 460802.
Under EU law you have rights in some circumstances to
refunds and/or compensation from your airline in cases of
denied boarding, cancellation or delay to flights. Full details of
these rights will be publicised at EU airports and will also be
available from airlines. However reimbursement in such
cases will not automatically entitle you to a refund of your
holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air
Transport Users' Council on 020 7240 6061 www.auc.org.uk

8. Personal Injury Unconnected With Your Booked Travel Arrangements
If you, or any member of your party, suffer death, illness or
injury whilst overseas arising out of an activity which does not
form part of your package travel arrangements or an excursion
arranged through us, we shall at our discretion, offer advice,
guidance and assistance. Where legal action is contemplated
and you want our assistance, you must obtain our written
consent prior to commencement of proceedings. Our consent
will be given subject to you undertaking to assign any costs,
benefits received under any relevant insurance policy to
ourselves. We limit the cost of our assistance to you or any
member of your party to £5,000.

9. Passport, Visa & Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Our brochures are our responsibility as your tour operator. It is not issued on behalf of our suppliers.

10. Please note that some on-site facilities may be seasonal,
generally May to September inclusive. If any facilities are
particularly important to you and you are travelling off-season
please check with our Staff to verify their availability
11. We reserve the right to charge a 2% levy on balances paid by Credit Card (MasterCard, Visa etc). This does not apply to deposits.


DATA PROTECTION STATEMENT
In order to process your booking and to ensure that your Travel arrangements run smoothly and meet your requirements we *(see booking form) need to use the
Information you provide (such as name, address, any special needs/dietary requirements etc).
We take full responsibility for ensuring that proper
security measures are in place to protect your information. We must pass the information on to the
Relevant suppliers of your travel arrangements such as
airlines, hotels, transport companies etc. The information
may also be provided to public authorities such as
customs/immigration if required by them, or as required
by law. Additionally, where your holiday is outside the
European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto
any person not responsible for part of your travel arrangements. This applies to any sensitive information That you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this
information to the relevant suppliers, whether in the EEA
or not, we cannot provide your booking. In making this
booking, you consent to this information being passed on
to the relevant persons).